FAQs & Support

Frequently Asked Questions

Features

What applications are supported in Form Director?

Please see Apps Page for the currently supported applications. We are continuously adding more and more applications into Form Director.

Troubleshooting

I am seeing no menu under Form Director add-on other than Help. Why?

This could happen if your internet connection is slow or too many add-ons installed or G Suite servers are slow.

Please check your internet connection and refresh / reload the Google Form and launch Form Director again. You should see a "Setup". If not retry refreshing/ reloading the Google Form.

When will my services get executed?

Once your form is filled and submitted your service gets automatically triggered and save the data based on your configuration

In case of any errors, there will be an email sent to all editors of the Form with details of error message.

I have setup everything but why my service is not getting executed?

I am not getting notification from Form Director. Why?

Please check the following

  1. Check whether Form Director is Activated. Refer Switch On/Off Form Director & Services for instructions. Try switching off and on
  2. Check whether you have any Service Conditions that are not satisfied in the form response. Refer Execute service on condition for instructions
  3. Try reprocessing response using menu > Tools > Resubmit responses. See instructions at Reprocess old From responses

If nothing above solves the issue

4. Clone the Form using menu > Tools > Clone. See instructions at Clone your services

If Form Director was working for the form earlier but not now, if could be due to transfer of Form or change in configuration. With the above steps, you can easily troubleshoot and fix it yourself. If you need support, please check the support section below to reach us.

Database related

Can you connect to more than one table from one form?

Yes, of course. Simply create as many as services of "Database" app and choose different table in each service. If you need to insert into 2 tables, then create 2 services connecting to database, choose the table and map the fields to be inserted. In fact, different services can connect to different databases or different type (MySQL, Oracle etc) of databases. You have complete flexibility.

Connectivity Issues

I am not able to connect Form Director with my database. Why?

Please check whether your connection credentials are correct (host, user, password, database). Check whether your database is connect-able from Internet and access enabled. Check with your database administrator if you are not sure.

For more details on connectivity, please check Database Browser FAQs & Support Page



Pricing

How to check whether my payment is successful?

After payment is made, you can re-open the add-on and check "Accounts" menu item. This will show whether you are upgraded to Pro version and show the validity period of the license.

Can I use same license from different devices?

Your license is attached to your email that you provide on "License to Email" field. You can use the license from any device when logged into the licensed email id.

I accidentally bought the license on a different email account. Can I transfer my license to another email?

Yes. The license is transferrable only in annual subscription. Please raise a support request using Contact Us by providing details.

For monthly subscription transfer is not possible, users can only cancel and subscribe with the new account.

How do I cancel my subscription?

You can cancel your subscription at any time by logging into your PayPal account. If you are not able to do that, please Contact Us.

There is no refund for already paid subscription, but there will be no further subscription fee charged when you cancel the subscription.

Is there any cancellation fee?

No. There is no cancellation fee.

Can subscribe again after 2 months of cancellation?

Yes, you can subscribe again anytime after cancellation. Your new subscription period starts from current date or existing validity end date (whichever is latest)

Support

Please check FAQ above and other documentations before making a support request.

To submit a support request, use the Contact Us Form (recommended)

or

You can send email to support@jivrus.com