Google Forms + Freshdesk Integration

Create Tickets, Contacts, Agents and Time Entries in Freshdesk from Google Form submission

What is Form Director?

Form Director is a Google Workspace add-on that directs data submitted from Google Forms to applications like Google Docs, Forms, Sheets, Contacts, Calendar, Tasks, Email, Trello, Slack, QuickBooks etc.


It is available in the Google workspace Marketplace

Please check installation instructions to install the add-on.

What is Freshdesk?

Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using customer service software and helps you to manage your customers as you scale efficiently. 

Google Forms to Freshdesk: Use Case(s)

> "Create Ticket" in Freshdesk on Google Form Submission

> "Create Contact" in Freshdesk on Google Form Submission

> "Create Agent" in Freshdesk on Google Form Submission

> "Create Time Entry" in Freshdesk on Google Form Submission

Google Forms

Create a support Ticket on Form Submit

Form Director


Create Ticket

Configuring Freshdesk

Provide Freshdesk Credentials

How to find Freshdesk path

How to get API Key



Email Template


Finish setting up

You are all set to create Ticket  on your Google Form submission

Submit the Form

Fill the details and submit the Google Form

See new ticket in Freshdesk