Freshdesk

Google Forms + Freshdesk Integration

Create Tickets, Contacts, Agents and Time Entries in Freshdesk from Google Form submission

How to integrate your Google Form with Freshdesk?

You can integrate Google Forms with Freshdesk using Form Director. Form Director enables you to connect Google Forms with Freshdesk, allowing you to create Tickets, Contacts, Agents and Time Entries based on form responses.

When a user submits a Google Form, the responses are automatically sent to Freshdesk, where Tickets, Contacts, Agents and Time Entries are created accordingly.

What is Form Director?

Form Director is a Google Workspace add-on that directs data submitted from Google Forms to applications like Google Docs, Forms, Sheets, Contacts, Calendar, Tasks, Email, Trello, Slack, QuickBooks etc.

Installation:

It is available in the Google workspace Marketplace.

Please check installation instructions to install the add-on.

What is Freshdesk?

Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using customer service software and helps you to manage your customers as you scale efficiently.

Google Forms to Freshdesk: Use Case(s)

> "Create Ticket" in Freshdesk on Google Form Submission

> "Create Contact" in Freshdesk on Google Form Submission

> "Create Agent" in Freshdesk on Google Form Submission

> "Create Time Entry" in Freshdesk on Google Form Submission

Google Forms

Create a support Ticket on Form Submit

Form Director

Freshdesk

Create Ticket

Choose Freshdesk from the list of apps
Name your service
Choose Create service under services

Configuring Freshdesk

Provide Freshdesk Credentials

Please enter your Freshdesk path.
Provide Freshdesk API key.
Select an entity from the dropdown.

How to find Freshdesk path

In your Freshdesk, below at the left you will see an option "Freshworks Switcher", select it.

You will see Freshdesk in the My Accounts section.
In that, the masked text is the Freshdesk path.

How to get API Key

In the Freshdesk go to your profile -> Profile Settings
In the Profile settings, you will see an option "View API Key".
Select that option and get your Freshdesk API Key.

Mapping

Click Setup Mapping and setup the mapping.

Mapping of form fields to that of app fields is to be done in order to create ticket on form submission.

Click on the add icon to add new mapping

Once you have done mapping you can save the service

Note : Mapping should be done between app field and form field of same type.

Explore Mapping types

Notification

Notify your audience with success or error notifications.
Switch on Send Email to send email during execution.

Email Template

Send your own customized emails on form submission to your audience.

Read more about Email Template

Attachment

Click Pick Drive Files to attach files to Email.

Add attachments from previous service results.
Select the required service result.

Finish setting up

Save service

You are all set to create Ticket on your Google Form submission

Submit the Form

Fill the details and submit the Google Form

See new ticket in Freshdesk

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