Google Forms + Zendesk Integration

Create Tickets in Zendesk from Google Form submission

What is Form Director?

Form Director is a Google Workspace add-on that directs data submitted from Google Forms to applications like Google Docs, Forms, Sheets, Contacts, Calendar, Tasks, Email, Trello, Slack, QuickBooks etc.


It is available in the Google workspace Marketplace.

Please check installation instructions to install the add-on.

What is Zendesk?

Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source.

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets

Google Forms to Zendesk: Use Case(s)

> "Create Ticket" in Zendesk on Google Form Submission

Google Forms

Create a support Ticket on Form Submit

Form Director


Create Ticket

  • Choose Zendesk from the list of apps

  • Name your service

  • Choose Create Ticket under services

Configuring Zendesk

Provide Subdomain

  • Please enter your Sub Domain and click on Go button.

  • Mention the Client Id.

  • Mention the required Client Secret.

How to find your Sub Domain

  • Once you login in to Zendesk your sub domain will be available in your url

Example : https://jivrus.zendesk.com/

In the above url jivrus is the sub domain

How to get your Client Id and Secret

  • To get your client Id you need to register your application to Zendesk.

  • Please follow the below link to know how to register your app in Zendesk.


Once you have setup the app pick the following details

Unique Identifier - Your Client Id

Secret - Your Client Secret

Authorize with Zendesk

  • Once you clicked Go button Connect to Zendesk button will appear

  • Click on Connect to Zendesk to authorize with Zendesk


  • Click Setup Mapping and setup the mapping.

  • Mapping of form fields to that of app fields is to be done in order to create trello card on form submission.

  • Click on the add icon to add new mapping

  • Once you have done mapping you can save the service

  • Note : Mapping should be done between app field and form field of same type.


  • Notify your audience with success or error notifications.

  • Switch on Send Email to send email during execution.

Email Template

  • Send your own customized emails on form submission to your audience.


  • Click Pick Drive Files to attach files to Email.

  • Add attachments from previous service results.

  • Select the required service result.

Finish setting up

  • Save service

You are all set to create Ticket on your Google Form submission

Submit the Form

Submit the Google Form

See new ticket in Zendesk Support