Google Forms to ZenDesk: Create Ticket in ZenDesk from Google Form submission

What is Form Director?

Form Director is a G Suite add-on that directs data submitted from Google Forms to applications like Google Docs, Forms, Sheets, Contacts, Calendar, Tasks, Email, Trello, Slack, QuickBooks etc.


It is available in the G Suite Marketplace and Chrome Web Store. Please check installation instructions to install the add-on.

What is Zendesk?

Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source.

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets

Google Forms to Zendesk: Use Case(s)

> "Create Ticket" in Zendesk on Google Form Submission

Google Forms

Create a support Ticket on Form Submit

Form Director


Create Ticket

  • Choose Zendesk from the list of apps

  • Name your service

  • Choose Create Ticket under services

Configuring Zendesk

Provide Subdomain

  • Please enter your Sub Domain and click on Go button.

  • Mention the Client Id.

  • Mention the required Client Secret.

How to find your Sub Domain

  • Once you login in to Zendesk your sub domain will be available in your url

Example : https://jivrus.zendesk.com/

In the above url jivrus is the sub domain

How to get your Client Id and Secret

  • To get your client Id you need to register your application to Zendesk.

  • Please follow the below link to know how to register your app in Zendesk.


Once you have setup the app pick the following details

Unique Identifier - Your Client Id

Secret - Your Client Secret

Authorize with Zendesk

  • Once you clicked Go button Connect to Zendesk button will appear

  • Click on Connect to Zendesk to authorize with Zendesk


  • Click Setup Mapping and setup the mapping.

  • Mapping of form fields to that of app fields is to be done in order to create trello card on form submission.

  • Click on the add icon to add new mapping

  • Once you have done mapping you can save the service

  • Note : Mapping should be done between app field and form field of same type.


  • Notify your audience with success or error notifications.

  • Switch on Send Email to send email during execution.

Email Template

  • Send your own customized emails on form submission to your audience.


  • Click Pick Drive Files to attach files to Email.

  • Add attachments from previous service results.

  • Select the required service result.

Finish setting up

  • Save service

You are all set to create Ticket on your Google Form submission

Submit the Form

Submit the Google Form

See new ticket in Zendesk Support