Zendesk

What is Form Director?

Form Director is a G Suite add-on that directs data submitted from Google Forms to applications like Google Docs, Forms, Sheets, Contacts, Calendar, Tasks, Email, Trello, Slack, QuickBooks etc.

Installation:

It is available in the G Suite Marketplace and Chrome Web Store. Please check installation instructions to install the add-on.

What is Zendesk?

Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source.

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets

Use Case(s)

> "Create Ticket" in Zendesk on Google Form Submission

Google Forms

Create a support Ticket on Form Submit

Form Director

Create Ticket


  • Choose Zendesk from the list of apps
  • Name your service
  • Choose Create Ticket under services

Configuring Zendesk

Provide Subdomain

  • Please enter your Sub Domain and click on Go button

How to find your Sub Domain

  • Once you login in to Zendesk your sub domain will be available in your url

Example : https://jivrus.zendesk.com/

In the above url jivrus is the sub domain

How to get your Client Id and Secret

  • To get your client Id you need to register your application to Zendesk.
  • Please follow the below link to know how to register your app in Zendesk.

https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application#topic_s21_lfs_qk

Once you have setup the app pick the following details

Unique Identifier - Your Client Id

Secret - Your Client Secret


Authorize with Zendesk

  • Once you clicked Go button Connect to Zendesk button will appear
  • Click on Connect to Zendesk to authorize with Zendesk

Mapping

Steps for mapping from field with Zendesk fields

  • Click on setup mapping
  • Choose the form field
  • choose the app field
  • click save

Finish setting up

  • Save service

You are all set to create Ticket on your Google Form submission

Submit the Form

Submit the Google Form

See new ticket in Zendesk Support