Zendesk
Google Forms + Zendesk Integration
Create Tickets in Zendesk from Google Form submission
How to integrate your Google Form with Zendesk?
You can integrate Google Forms with Zendesk using Form Director. Form Director enables you to connect Google Forms with Zendesk, allowing you to create Tickets based on form responses.
When a user submits a Google Form, the responses are automatically sent to Zendesk, where Tickets are created accordingly.
What is Form Director?
Form Director is a Google Workspace add-on that directs data submitted from Google Forms to applications like Google Docs, Forms, Sheets, Contacts, Calendar, Tasks, Email, Trello, Slack, QuickBooks etc.
Installation:
It is available in the Google workspace Marketplace.
Please check installation instructions to install the add-on.
What is Zendesk?
Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source.
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets
Google Forms to Zendesk: Use Case(s)
> "Create Ticket" in Zendesk on Google Form Submission
Google Forms
Create a support Ticket on Form Submit
Form Director
Zendesk
Create Ticket
Choose Zendesk from the list of apps
Name your service
Choose Create Ticket under services
Configuring Zendesk
Provide Subdomain
Please enter your Sub Domain and click on Go button.
Mention the Client Id.
Mention the required Client Secret.
How to find your Sub Domain
Once you login in to Zendesk your sub domain will be available in your url
Example : https://jivrus.zendesk.com/
In the above url jivrus is the sub domain
How to get your Client Id and Secret
To get your client Id you need to register your application to Zendesk.
Please follow the below link to know how to register your app in Zendesk.
Once you have setup the app pick the following details
Unique Identifier - Your Client Id
Secret - Your Client Secret
Authorize with Zendesk
Once you clicked Go button Connect to Zendesk button will appear
Click on Connect to Zendesk to authorize with Zendesk
Mapping
Click Setup Mapping and setup the mapping.
Mapping of form fields to that of app fields is to be done in order to create trello card on form submission.
Click on the add icon to add new mapping
Once you have done mapping you can save the service
Note : Mapping should be done between app field and form field of same type.
Notification
Notify your audience with success or error notifications.
Switch on Send Email to send email during execution.
Email Template
Send your own customized emails on form submission to your audience.
Attachment
Click Pick Drive Files to attach files to Email.
Add attachments from previous service results.
Select the required service result.
Finish setting up
Save service
You are all set to create Ticket on your Google Form submission
Submit the Form
Submit the Google Form
See new ticket in Zendesk Support
