Zendesk

Google Forms + Zendesk Integration

Create Tickets in Zendesk from Google Form submission

How to integrate your Google Form with Zendesk?

You can integrate Google Forms with Zendesk using Form Director. Form Director enables you to connect Google Forms with Zendesk, allowing you to create Tickets based on form responses.

When a user submits a Google Form, the responses are automatically sent to Zendesk, where Tickets are created accordingly.

What is Form Director?

Form Director is a Google Workspace add-on that directs data submitted from Google Forms to applications like Google Docs, Forms, Sheets, Contacts, Calendar, Tasks, Email, Trello, Slack, QuickBooks etc.

Installation:

It is available in the Google workspace Marketplace.

Please check installation instructions to install the add-on.

What is Zendesk?

Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source.

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets

Google Forms to Zendesk: Use Case(s)

> "Create Ticket" in Zendesk on Google Form Submission

Google Forms

Create a support Ticket on Form Submit

Form Director

Zendesk

Create Ticket

Choose Zendesk from the list of apps
Name your service
Choose Create Ticket under services

Configuring Zendesk

Provide Subdomain

Please enter your Sub Domain and click on Go button.
Mention the Client Id.
Mention the required Client Secret.

How to find your Sub Domain

Once you login in to Zendesk your sub domain will be available in your url

Example : https://jivrus.zendesk.com/

In the above url jivrus is the sub domain

How to get your Client Id and Secret

To get your client Id you need to register your application to Zendesk.
Please follow the below link to know how to register your app in Zendesk.

https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application#topic_s21_lfs_qk

Once you have setup the app pick the following details

Unique Identifier - Your Client Id

Secret - Your Client Secret

Authorize with Zendesk

Once you clicked Go button Connect to Zendesk button will appear
Click on Connect to Zendesk to authorize with Zendesk

Mapping

Click Setup Mapping and setup the mapping.

Mapping of form fields to that of app fields is to be done in order to create trello card on form submission.

Click on the add icon to add new mapping

Once you have done mapping you can save the service

Note : Mapping should be done between app field and form field of same type.

Explore Mapping types

Notification

Notify your audience with success or error notifications.
Switch on Send Email to send email during execution.

Email Template

Send your own customized emails on form submission to your audience.

Read more about Email Template

Attachment

Click Pick Drive Files to attach files to Email.

Add attachments from previous service results.
Select the required service result.

Finish setting up

Save service

You are all set to create Ticket on your Google Form submission

Submit the Form

Submit the Google Form

See new ticket in Zendesk Support

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